Emotions are information, they help you make decisions.

According to new research at the University of Missouri-Columbia, management and many employees do not want their co-workers to express any type of strong emotion -- positive or negative. The new research found that the only "appropriate" way to manage negative emotions at work was for employees to hide or "mask" their emotions. Positive emotions also needed to be expressed in moderation, according to those surveyed. Employees expect others to hide negative or positive emotions in order to maintain what they call professionalism!

Organizations and businesses use emotions to motivate employees to perform and customers to buy. Rules about the display of emotions act as organizing forces within an organization and are used to create organizational structure, culture and shape behaviour. Emotions can also harm employees, affect how they react to change and be the cause of low productivity and poor results. Understanding how emotions drive your behaviour and the behaviour of others are key to inspirational leadership and management.

Formats:

• Half Day
• Full Day

What are the outcomes from this course?

• Improved Understanding of own emotions and emotions in others
• Increased emotion control in self
• Understand how to use emotions to influence others

Who should attend?

Business Leaders, Relationship Managers, Sales Managers, Sales Representatives, HR Managers. NHS Professionals, Social Service Personnel. Emergency Services, Police Personnel. This course will also benefit anyone in a leadership role who must inspire people.

Course Outline:

• What is Emotional Ju-jitsu?
• Emotional Awareness and Literacy
• 5 Toxic/Tonic emotions and Behaviour
• Emotion as a Strategy
• Emotion Navigation in self and others

To book this course for your company call us on +44 (0)845 900 21 37 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it