Conflict is not a contest, Conflict just is!

Conflict as a contest is a myth. We choose whether to make it a contest, a game in which there are winners and losers. Winning has become very important for most of us. Even those who aren’t competitive think of losing as something to avoid. Our need to win often takes precedence over resolving the conflict and often results in everyone missing the point! This programme will show you how to shift your thinking and behaviour in conflict situations. Resolving conflicts is rarely about who is right. It is about acknowledgement and appreciation of differences.

Formats: 

• Half Day
• Full Day

What are the outcomes from this course?

• Improved Relationships
• Higher productivity
• Greater understanding and respect of differences
• Strategies to handle conflict situations

Who should attend

Sales Managers, Sales Personnel,Human Resource Managers, Customer Service Managers, Relationship Managers. This course will benefit anyone whose role it is to resolve differences, manage the customer relationship and or manage a team.

Course Outline

• The Nature of conflict
• Conflict is not Contest
• How to be Centered and Connected
• Understanding and Setting Boundaries
• Handling people with Contest Mindsets

To book this course for your company call us on +44 (0)845 900 21 37 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it